HEATLAB. Terms & Conditions

Effective Date: 4 JULY 2026

Welcome to HEATLAB. By booking, attending or purchasing any class, membership, package, event or product from HEATLAB Pilates Ltd ("HEATLAB."), you agree to the following Terms & Conditions.

1. Health & Safety

Your health and safety are our priority. By attending a class, you confirm that you are medically fit to participate.

You should seek advice from your GP or healthcare professional before attending if you:

• Are pregnant.

• Have a heart condition or cardiovascular disease.

• Have uncontrolled high or low blood pressure.

• Have epilepsy.

• Have recently undergone surgery.

• Have an injury or medical condition that may affect your ability to exercise safely.

• Have any condition that may be affected by exercising in a heated environment.

You participate entirely at your own risk.

If at any point you feel dizzy, faint, unwell or uncomfortable during class, you must stop immediately and notify your instructor.

HEATLAB. reserves the right to refuse participation if we believe it may compromise your safety or the safety of others.

2. Heated Classes

Many of our classes are conducted in an infrared heated studio, with temperatures reaching approximately 38°C.

By attending, you acknowledge that:

• Exercising in heat places additional demands on the body.

• You are responsible for staying adequately hydrated before, during and after class.

• You accept the additional risks associated with heated exercise.

3. Arrival Policy

Please arrive at least 10 minutes before your scheduled class.

This allows sufficient time to check in, prepare for class and receive any necessary safety information.

If you are attending your first class, we recommend arriving 15 minutes early.

4. Late Arrival Policy

For the safety of all clients and to minimise disruption:

• Clients arriving 10 minutes or more after the scheduled class start time may not be admitted.

• If entry is refused, the booking may be treated as a Late Cancellation or No Show in accordance with our Cancellation Policy.

• No refunds will be issued.

5. Booking Policy

All classes must be booked through our approved booking platform.

Your booking is only confirmed once payment has been successfully processed.

Class spaces are allocated on a first-come, first-served basis.

6. Cancellation & No Show Policy

Classes cancelled 12 hours or more before the scheduled start time will have the class credit returned to your account.

Cancellations made within 12 hours of the class start time are considered a Late Cancellation.

For all Late Cancellations and No Shows:

• The booked class credit will be forfeited.

• A £10 Late Cancellation/No Show Fee will be charged to the payment method stored on your account.

• If payment cannot be collected, HEATLAB. reserves the right to suspend future bookings until the outstanding balance has been paid.

This policy applies to all memberships and class packs unless otherwise stated.

These policies help ensure fair access to classes for all clients and allow us to manage our limited class capacity effectively.

7. Memberships

Memberships renew automatically on their renewal date unless cancelled in accordance with the membership terms.

Unused classes do not roll over unless specifically stated.

Memberships:

• Are non-transferable.

• Cannot be shared.

• Cannot be refunded once payment has been taken.

HEATLAB. reserves the right to amend membership prices with reasonable notice.

8. Class Packs

Class packs are valid for the expiry period shown at the time of purchase.

Unused classes automatically expire once the validity period ends.

Expired classes cannot be reinstated.

Class packs are non-transferable and non-refundable.

9. Refund Policy

All purchases made through HEATLAB. are final.

We do not offer refunds for:

• Memberships.

• Class packs.

• Drop-in classes.

• Workshops and events.

• Gift cards.

• Retail purchases unless faulty or where required under UK consumer law.

10. Grip Socks

Grip socks are mandatory for every class.

Clients arriving without grip socks will be required to purchase a pair before participating.

This policy is in place for hygiene, safety and equipment protection.

11. Towels

A mat towel is required for all heated classes.

Clients may bring their own towel or use one provided by HEATLAB., where available.

12. Personal Belongings

All personal belongings are brought into the studio at the owner's risk.

HEATLAB. accepts no responsibility for any loss, theft or damage to personal property.

13. Mobile Phones

Please switch mobile phones to silent before entering the studio.

Photography or filming during class is only permitted with the permission of HEATLAB. and everyone appearing in the content.

14. Retail Products

Retail items, including grip socks, clothing and accessories, may only be returned if faulty, in accordance with your statutory rights.

Proof of purchase may be required.

15. Instructor & Timetable Changes

HEATLAB. reserves the right to:

• Change instructors.

• Amend class times.

• Modify class formats.

• Cancel classes where necessary.

Where possible, reasonable notice will be provided.

16. Photography & Marketing

Photographs and videos may occasionally be taken within the studio for promotional and marketing purposes.

By entering the studio, you acknowledge that you may appear in background photography or video.

If you do not wish to appear in any promotional content, please notify a member of staff before class.

17. Studio Behaviour

HEATLAB. is committed to creating a welcoming, respectful and inclusive environment.

We reserve the right to refuse entry, remove clients from class or terminate memberships without refund where behaviour is considered abusive, threatening, aggressive, discriminatory or disruptive.

18. Liability

Participation in classes is entirely at your own risk.

To the fullest extent permitted by law, HEATLAB Pilates Ltd shall not be liable for:

• Personal injury except where caused by our negligence.

• Loss, theft or damage to personal belongings.

• Any indirect or consequential loss arising from participation in our services.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded under UK law.

19. Privacy

Your personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

20. Amendments

HEATLAB. reserves the right to update these Terms & Conditions at any time.

The latest version will always be published on our website.

Continued use of our services constitutes acceptance of any revised Terms & Conditions.

Contact Us

HEATLAB Pilates Ltd

Email: info@heatlabpilates.co.uk

Website: www.heatlabpilates.co.uk

HEATLAB.

Engineered for Human Potential